FAQ
Has my order shipped?
You will receive a shipping confirmation notice via email when your
order has left the warehouse. If it has been more than a few days since
entering your order and you have not received shipping confirmation,
please contact customer service at store@sector9.com or by calling 858
408 0083.
How can I track my order?
You will receive a shipping confirmation notice via email when your
order has left the warehouse. It will contain information to track your
order. If it has been more than a few days since entering your order and
you have not received shipping confirmation, please contact customer service at store@sector9.com or by calling 858 408 0083.
There is a problem with my shipment, what should I do?
Please contact customer service at store@sector9.com or by calling 858 408 0083.
My order never arrived.
Please contact customer service at store@sector9.com or by calling 858 408 0083.
How can I get a copy of my invoice?
A copy of your invoice can be obtained by contacting our customer
service department at store@sector9.com or by calling 858 408 0083.
I ordered the wrong stuff! What do I do?
Once you place an order at Sector 9, you cannot make changes through
the store. Please call us as soon as possible, so we can correct your
order before the goods ship. For assistance please email
store@sector9.com or call us at 858 408 0083.
When will my order ship?
Most orders ship within two days (not including weekends or holidays)
from the receipt of your order. Additionally, we are closed from the
week between Christmas and New Years Day. You will receive a shipping
confirmation email once the order has shipped from the warehouse.
Timing of billing
Your credit card will only be charged once your order has shipped. Most
orders ship within two days of receiving your order. You will receive a
shipping confirmation email once the order has shipped from the
warehouse.
Do I have to pay sales tax?
Residents in AK, CA, FL, NY, OR and WA are required to pay sales tax.
Accepted forms of payment
We accept all major credit cards: Visa, Mastercard, American Express and Discover.
If I order the wrong size can I return the item?
Yes, you may return your unused product for a full refund with in 30
days of purchase date. You can expect a refund to your credit card 7 to
14 days of Sector 9 receiving your return. Customers are responsible for
shipping cost unless the product is defective or an error has occurred
when filling the order. We do not offer direct exchanges. If you wish to
exchange the product you will need to return the undesired product for a
full refund and call customer service 858 408 0083 or email us at
store@sector9.com.
Can I return an item that I have used?
Sorry, only products in new unused condition will be accepted for returns. View return policy
Warranty
All products are covered under our standard warranty policy.
What is a CSC code?
A card security code is an added safeguard for your credit card
purchases. Depending on the type of credit card you use, it is a 3- or
4-digit number printed on the back or front of your credit card. For
most online credit card purchases from us, the security code is required
information. Visa Your identification number is the 3-digit number
found on the back of your credit card near the signature panel.
Privacy and Security
Is your site secure?
Our secure servers protect your information using advanced encryption
and firewall technology throughout the ordering process. Most browsers
will show a lock icon in the bottom status bar on secure pages. Look for
this icon on any web page that asks for your personal information. To
further ensure your security, we use state of the art SSL (Secure
Sockets Layer) encryption to protect your personal information from
unauthorized use. View privacy policy